Month: July 2017

Rethinking knowledge work

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Bosses acknowledge that remote workers don’t suffer from productivity problems. Research has found telecommuters who can work outside normal office hours and don’t have to spend time commuting often are more productive than their cubicle-bound counterparts. Rather, managers want their teams within view and are willing to trade some efficiency for the serendipity that office-based conversations might yield.

Source: Working From Home? The Boss Wants You Back in the Office

Although information and communications technology (ICT) has eliminated the need to commute to an centralized, commuter office (CCO) every work day, many organizations stubbornly cling to the old paradigm out of habit even as peak hour traffic congestion grows and makes it less practical and inaccessible.

Diane Mulcahy notes executive and human resources professionals contend the CCO supports team-building, culture and collaboration. That’s likely true. But it comes at a terrible personal cost to staff member wellness and work satisfaction, not to mention the cost of maintaining CCOs. It’s not a good and sustainable tradeoff and it’s time to acknowledge that circumstance.

Silicon Valley ICT companies adhere to the CCO model, building huge, high dollar corporate campuses and busing staff there daily from San Francisco over jammed freeways. In the larger scheme, to solve this problem requires rethinking knowledge work. To what extent does it have to be done face to face and what can be done without staff being co-located? If team members must be in close daily proximity over the course of a project, a brainstorming session or an agile sprint, might that be done on a temporary basis with team members housed in close proximity so they don’t have to commute? In this framework, the CCO is replaced by a conference or meeting facility, with knowledge workers spending most of their time working in their communities in home offices or satellite or co-working spaces.

The solution to traffic congestion has to come from the demand side since adding more freeway lanes or smart vehicles isn’t the answer. That will require knowledge and information economy organizations to rethink how they manage and allocate resources.

Renewed exurban growth doesn’t necessarily mean long commutes

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The reasons for growth can be varied, according to Frey and other demographers. Jobs in booming cities can draw new residents to nearby small towns, where quiet streets and good schools can be especially appealing to millennials ready to raise children. In some states, urban gentrification has pushed the poor and immigrants further into outlying towns, where housing is less expensive.The growth may portend a renewed interest in faraway suburbs, which was tamped down during the recession, Frey said.“The more successful parts of the country may be poised to experience a renewed ‘exurbanization’ as the economy picks up,” Frey said, referring to people who choose to live in rural areas while commuting into the city for work. The trend could lead to continued growth of small towns in states like Colorado, Oregon and Utah.

Source: While Most Small Towns Languish, Some Flourish

This item takes a surprisingly circa 1990 retro view of exurbanization. The virtualization of knowledge-based organizations and the broader deployment of advanced Internet protocol-based telecommunications infrastructure are factors that didn’t exist much then, making a long commute essential for most exurbanites. That’s not necessarily the case in 2017 and will increasingly be less so in the future.

One Thing Silicon Valley Can’t Seem to Fix – The New York Times

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The built environment of the Valley does not reflect the innovation that’s driving the region’s stratospheric growth; it looks instead like the 1950s. Looking at aerial views of midcentury campuses like the Eero Saarinen-designed Bell Labs next to contemporary ones like Apple, it’s nearly impossible to tell the midcentury structures from the 21st-century ones. Designing job centers this way contributes mightily to the region’s ever-worsening traffic. If you found yourself stuck on Highway 101 between San Francisco and San Jose, you’d really see what Silicon Valley looks like for many. Building campuses on isolated suburban tracts guarantees long commutes, and this is one of the worst in the country.

Source: One Thing Silicon Valley Can’t Seem to Fix – The New York Times

Kudos to Allison Arieff of The New York Times for raising this issue as I have many times in this space. I’ve also noted the irony that Silicon Valley’s legendary information and communications technology (ICT) innovation has effectively obsoleted the 1950s centralized, commute-in office (CCO), yet the region remains mired in commute traffic.

As Silicon Valley tech pioneer Bill Davidow pointed out in his 2011 book Overconnected, those office complexes came about because the “killer app” of the 1950s was a combination of pavement (freeways), cheap gasoline and the automobile that made it possible to work in another location far from home. Now ICT allows knowledge work to be done anywhere, eliminating the need to move bodies over highways every work day to CCOs. That’s a real killer app for our time to slay commute traffic congestion — in Silicon Valley and other metro areas.

Time for NYC organizations to go virtual as daily commuting becomes increasingly impractical and obsolete

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NEW YORK — A massive two-month repair project will launch Monday at the country’s busiest train station, temporarily exacerbating the daily commuting struggle during what New York’s governor has predicted will be a “summer of hell.” But it’s only a stopgap measure against a root problem it won’t solve: that one of the world’s great cities increasingly seems unable to effectively transport its workforce. At Penn Station, crowds of commuters fuming at frequent afternoon delays already wedge into narrow stairways down to the tracks, all for the privilege of standing in the aisles of packed trains for a 45-minute ride home. In the mornings, it can take 10 minutes just to climb a flight of stairs to the concourse.

Source: Expectations low, NYC commuters brace for a ‘summer of hell’ – The Washington Post

The Industrial Age pattern of the daily commute to the downtown office is growing increasingly impractical and obsolete in a post-Industrial age when information and communications technology (ICT) is obviating the need for concentrations of centralized, commute-in offices like New York City’s.

Poll shows voter support for $3 bridge toll hike

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With constant gridlock turning freeways into parking lots, BART trains packed to the gills and mounting concerns about how to accommodate continued growth in the region, more than half of prospective voters said they’d be willing to pay up to $3 more in bridge tolls to ease congestion, according to a new poll.Commissioned by the region’s two largest business boosters, the Bay Area Council and Silicon Valley Leadership Group, along with the transportation policy think-tank, SPUR, the poll surveyed more than 9,000 residents, 85 percent of whom said they felt traffic is worse this year than it was last year. Roughly three quarters, of 74 percent, said they’d be willing to pay more to cross the Bay Area’s seven state-owned bridges if that money is invested in “big regional projects” that ease traffic and improve mass transit.

Source: Poll shows voter support for $3 bridge toll hike

Raising bridge tolls is based on the erroneous assumption that commuting is a discretionary activity and thus economically penalizing it will get drivers off jammed highways. It’s not. For commuters, commuting is part of their jobs. They are merely conforming to an outdated cultural expectation that knowledge workers show up every day at the office. This “solution” dates back to the 1980s when Bay Area traffic congestion began getting out of control. Transportation planners suggested at the time that market-based approaches such as higher tolls during peak hours would help alleviate it.

Bay Area employer organizations can have the greatest impact on reducing commute hour traffic congestion by reducing the role of the centralized, commute-in office. That can be done by leveraging information and communications technology — much of it innovated in the Bay Area — to enable knowledge workers to work in communities where they live instead of driving daily to work.