centralized commuter office

Moving information — not transporting workers — is the new model for the 21st century

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In fast-growing metropolitan areas like the Bay Area, Boston and Seattle, sub-par infrastructure and pricey housing threaten to put the brakes on rapid economic growth. In struggling areas, infrastructure can be an important obstacle to growth. In either case, as these studies argue convincingly, coordinated regional strategies that include private participation would offer an important competitive advantage.

Source: Infrastructure and the Need for Regional Clout

The meta story here is the Industrial Age, metro-centered model is hitting the wall. As the Bay Area Economic Council report referenced in this article points out, housing market economics work to push people to the far reaches of ever-expanding metro areas. That in turn drives transportation demand and lengthens commutes. In response, regional and transportation planners keep looking for transportation-oriented solutions to bridge the widening time and distance gap. But they cannot work because the underlying template is fundamentally broken, having reached the point of diminishing returns.

The good news in the new century is information and communications technology (ICT) is permanently disrupting this struggling model and its time and life sucking daily commutes to distant, centralized commute-in offices over congested highways and inefficient public transit systems. It’s no longer necessary to move people back and forth daily between home and the CCO. Workers can now easily leverage ICT to work at home or in regional co-working centers located in their home communities. Their work gets done, they can skip the daily commute and pressure on the overburdened transportation system is relieved.

Look to the future now – it’s only just begun … Our predictions for the world of work in 2016 | Andy Lake | LinkedIn

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Source: Look to the future now – it’s only just begun … Our predictions for the world of work in 2016 | Andy Lake | LinkedIn

This is a must read from Andy Lake on the powerful forces reshaping when and where knowledge work gets done in the 21st century and how they will play out in 2016. All point to a shift out of what I term in my eBook Last Rush Hour as fixed “centralized commuter offices.”

Lake’s prognostications also touch on the tension such large scale change naturally provokes and the tug of war between the future and past practices such as a “rear guard” rebellion by cubicle rats sensing an existential threat to their nests.

Prediction: Centralized commute-in office will be gone by 2030

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The Disappearing Corporate Office By 2030, professionals will work mostly from home using super-fast data terminals. Most companies will have nixed their permanent physical office locations in favor of chains of interconnected hubs with different plans for individuals to access space. Meetings will routinely occur virtually and across geographies and time zones, rendering air travel to visit clients or partners unnecessary. And if the office isn’t necessary—why are set office hours

Source: Flexible Work Schedules Are the Future – The Muse

This prediction isn’t new. It was also made half a century ago in the mid-1960s by Walter Cronkite and science fiction writer Arthur C. Clarke as I mention in my recent eBook Last Rush Hour: The Decentralization of Knowledge Work in the Twenty First Century.

Life ‘inside the box’: A Google engineer’s home in a truck at company headquarters – The Washington Post

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As his tagline goes, “home is where you park it.”

Source: Life ‘inside the box’: A Google engineer’s home in a truck at company headquarters – The Washington Post

This illustrates the absurdity of Google’s centralized commuter office (CCO) in the San Francisco Bay Area where housing costs are dear.

No elbow room anymore on Sacramento roads | The Sacramento Bee

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With the recession over, Sacramento-area freeways and roads are crowded again. Some say more than ever.

Source: No elbow room anymore on Sacramento roads | The Sacramento Bee

Is the daily commute to the centralized commuter office even necessary given that information and communications technology that connects knowledge work to knowledge workers is so widely accessible compared to room on freeways? Particularly in California with its green policy posture aimed at reducing carbon emissions?

“Telework” is outdated in age of location independent work

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There are still a remarkable number of offices filled with modern-thinking people, trying to solve modern day issues that look like they were constructed in 1984. And while I love nostalgia as much as anyone, you don’t see Google and Facebook flaunting photos of high, padded cubicle walls and flourescent lights. Why? Because they want the most out-of-the-box, creative and collaborative employees working on their future-thinking initiatives.One of the biggest barriers I face in my work, promoting workplace flexibility, is the notion that employers think I’m talking about sending everyone to work from home. Again, “telework”, a term coined in the 70’s is also antiquated. It is in fact rooted in the notion that you have to be anchored somewhere to work, which is just not the way your average employee operates in 2015.

Source: Transforming the Workplace | Calgary Economic Development

Robyn Bews nails the transformation that’s taking place in how knowledge work gets done. She makes a key point I discuss in my book Last Rush Hour: the terms “telework” and “telecommuting” are based on the Industrial Age notion that knowledge work must be performed in what I term “centralized commuter offices” or CCOs for short. Under this outdated paradigm, “tele”working in another location is the exception rather than the rule.

For once and for all, please stop with this ‘death of the office’ stuff – Workplace Insight

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Even hugely disruptive factors such as the proliferation of co-working space appear to be nothing more than an important new addition to the market.

The reasons for this attachment to creating places to bring people together are explored in typically lyrical fashion by the incomparable Neil Usher here. All that remains to add is that so long as people work on the same things and need to develop relationships, they’ll want to share physical space.

Source: For once and for all, please stop with this ‘death of the office’ stuff – Workplace Insight

Of course the office isn’t dead. Knowledge workers will continue to need them. However, the maturation of information and communication technology (ICT) in the 21st century is redefining the office. The office no longer has to be in high cost towers in urban centers — what I term in my book Last Rush Hour as centralized commuter offices or CCOs.

For example, the co-working office space to which the author refers enables knowledge workers to avoid the enormous personal cost of commuting to distant CCOs when these co-working facilities are located in their communities. There, they can serve multiple organizations and their members residing in a given community.

I concur with the author that people naturally want to develop relationships with their colleagues and ideally share physical space. But for knowledge workers, that’s not necessary on an 8-5, Monday through Friday basis. Much work can be done apart from colleagues along with the benefit of quiet concentration. Collaboration can be done via ICT and avoid the major expense and time suck of daily commuting.

A Toxic Work World – The New York Times

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Still another woman wrote to me about her aspiration to an executive-level position and the predicament of doing so with a 2-year-old at home: “The dilemma is in no way the result of having a toddler: After all, executive men seem to enjoy increased promotions with every additional offspring. It is the way work continues to be circumscribed as something that happens ‘in an office,’ and/or ‘between 8–6’ that causes such conflict. I haven’t yet been presented with a shred of reasonable justification for insisting my job requires me to be sitting in this fixed, 15 sq foot room, 20 miles from my home.”

Source: A Toxic Work World – The New York Times

So writes Anne-Marie Slaughter of the outdated notion that knowledge work requires a separate, time-defined space in a centralized commuter office (CCO). Her correspondent is right: there really isn’t a logical rationale. It’s Industrial Age custom and practice and no longer necessary and appropriate in the 21st century when the information and communications technology tools knowledge workers need to do their work are widely accessible outside of CCOs. These tools disintermediate the time and distance constraints that place an unneeded and heavy burden on individuals and families.