Pandemic social distancing restrictions served as an organizational change intervention, forcing knowledge industry organizations to reassess their cultures and beliefs about how work gets done. Pandemic restrictions virtually overnight switched off the gravity that pulls knowledge workers into a centralized, commute-in office workspace. As those restrictions are lifted amid mass immunization campaigns, knowledge organizations continue to confront these fundamental questions.
For most knowledge organizations, their cultures are strongly rooted in the belief work is being definitively performed when people are present in the office, reinforced by social connections made there and functions such as group lunches and celebrations. The organizational hierarchy is visually represented and reinforced in the office layout, with managers assigned corner and window offices and the rank and file in cubicles on the inside of the floor. A knowledge worker’s manager is clearly identified on the organizational chart. Clocks on the wall define when work is expected to be done.
A decade before the pandemic, author Dave Rolston in his 2013 book Four Dead Kings at Work predicted the death of these anchors that traditionally defined the boundaries of knowledge work in the Industrial Age: 1) One centralized workplace; 2) A single manager; 3) Performing a single defined job and pay grade; 4) At the same time each week.
The pandemic hastened their death requiring organizations to flex or abandon them. The elimination of the centralized office workplace and the erosion of the 8-5, Monday through Friday work time diminished the first and last of the kings, bookended by the daily commute. After more than year of foregoing commuting, knowledge workers have realized the enormous personal time burden it imposes, taking time away family, community, and health promoting behaviors such as adequate sleep, exercise and home cooked versus takeout and restaurant meals. Not to mention clothing and transportation costs.
This realization within knowledge organization has major implications for where knowledge workers will live in the coming decades and for traditional urban planning predicted on centralized settlement and development patterns forming sprawling metro areas requiring ever longer commutes.