Conversation with Nicola Millard, head of Customer Insight & Futures, BT Global

Information and communications technology is advancing and proliferating so rapidly that one ICT player, the UK’s BT, has a futurologist on staff with a background in computers and psychology to help it and its large customers gain insight into how ICT will affect organizations and the way we work. In this podcast, BT’s Nicola Millard speaks with Last Rush Hour author Fred Pilot on how ICT makes it possible to work anywhere, anytime, making working more of a state of mind than a being present at a set time and place. However, it’s is also a disruptive force that can conflict with human social needs as well as Industrial Age management practices comfortably ensconced in centralized, commute-in offices. Looking out over the next five years, Millard sees both undergoing continuing redefinition. The office will become more of a “hive” where staff buzz in and out to collaborate as needed with co-workers rather than where work is done 9-5, Monday through Friday. Knowledge workers will work at home and in drop in co-working spaces. This will force management practices to evolve from command and control to leading with purpose and facilitating effective use of ICT-based collaboration tools by dispersed team members.

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